FAQ

DELIVERY

We deliver our products worldwide. There is no minimum quantity required per order and the shipping is FREE.

Don't worry, there is still time to solve the problem. Just send us your correct address with your order number and we will change it.

Please note that changes after your package has been shipped are impossible.

Your order will be shipped within 3 working days. You will receive an email when your parcel has been shipped.

The processing of your order, the manufacture of the products and the delivery (free of charge) take between 7 and 21 working days maximum. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods and keeping it free.

Don't worry, most of our items will be left in your post box (if they are small enough). However, if your package is too large or your postman does not have access to your mailbox, your package will be kept at your nearest postal centre.

If you have given the wrong address or if you have not picked up your parcel at the post office on time, the parcel will be returned by the postal office. In this case, you will be required to contact us so that we can return your package. The return costs will then be 10 USD.

It is completely normal. We have several warehouses in the world. We send our products separately due to the availability of our stocks in the different warehouses. 

We adopted this organization in order to be able to offer free shipping all over the world to all clients. 

Thus, you may receive, for the same order, several parcels since the products came from different warehouses.

AMBASSADORS

The client account and the ambassador account are two very different accounts.

To connect to your ambassador space you must use the link provided in the email confirming your application: https://ambassador.hassanet.com/login

RETURNS, EXCHANGES & CANCELLATION

Yes, as long as your order is not shipped.

It is possible to cancel your order. Send us an email as soon as you can. If it has not been shipped yet, we will refund you directly. If it has been shipped already, you will have to return us the product so that we can process the refund.

Do not hesitate to contact us by email at info@hassanet.com: our team will do its utmost to meet your needs! 

We accept returns within 14 days of receipt of the package. However, please note that we only accept returns of products in perfect condition and in their original packaging.

Shipping costs will be at your expense.

For any return request, please contact us at the following email address: info@hassanet.com.

Yes you can. If, for example, the size does not fit you, we change provide you the same product in the size you want (within 14 days from the delivery of the order). 

The shipping costs will be at your expense.

To do so, contact us at the following e-mail address indicating your order number, the product to be exchanged and the size you want: info@hassanet.com

REIMBURSEMENTS

Refunds take about 7 days if the order was placed by credit card. Refunds will be immediate if the order was placed via Paypal.

Please inform us immediately by email if you have not received it after 14 working days at info@hassanet.com.

FURTHER QUESTIONS

In this case, the first thing to do is to check your spam folder.

If you still haven't received your order confirmation email, please contact us by email with your full name, delivery address and phone number.

Contact email address: info@hassanet.com

For any partnership request, do not hesitate to contact us at the following email address: info@hassanet.com.